Frequently Asked Questions

GPL (General Public License), also known as GNU GPL, is the most widely used free software license. It was created by Richard Stallman for the GNU Project (Free Software Foundation).

It allows software to be freely used, modified, and redistributed by anyone. WordPress is also licensed under GPL, which means WordPress is open-source software that can be used, modified, and extended by anyone.

GPL Theme or GPL Plugin is the exact same original WordPress product that is licensed under the General Public License. WordPress and all of its related products (themes, plugins, and templates) come under GPL.

GPL (General Public License v3) gives everyone the ability to edit, modify, or even redistribute the code as everything is free and open source.

All WordPress items such as plugins and themes are licensed under the General Public License (GPL). This means that once we have purchased the item, we are free to redistribute it if we choose to do so.

Your purchase on our site goes towards maintaining and buying new products from 3rd party theme and plugin authors. This form of crowd funding helps keep prices low and we can then pass this benefit on to you.

Our products don't include premium support from original developers. That's why we can offer up to 95% discounts on must-have commercial WordPress Themes and Plugins.

The nature of digital products means that once you have downloaded a plugin or theme, there's no way to 'return' it. No refunds will be given except in the case when the digital product is completely unusable.

If the digital product is unusable, we need some time to try to fix it. Otherwise, we will make a refund.

Our support team is available 24/7. If you have any questions or need help installing or configuring digital products, please don't hesitate to contact us.

The files available on ePurchaseBD are 100% original and licensed under GPL. We even use GPL products on our own site.

You'll get untouched product files from us. We test each and every product before adding it to our database to ensure quality and functionality.

Download limits depend on your membership plan. Please check our products page for specific details about download limits for each plan. Some plans offer unlimited downloads while others have daily or monthly limits.

There is no time limit or validity period. You can use GPL themes and GPL plugins as long as you want. However, we provide future updates for the duration of your active membership or subscription period.

You can see the latest products and updates on our changelog page. We add new products and update themes and plugins on a regular basis.

We usually add new products regularly and publish new versions of existing products as they become available.

Please note: We do not update products immediately upon release and do not provide any guarantee that the latest version of each product will be added instantly. Updates are added based on availability and demand.

GPL themes or plugins won't automatically update, as the license keys are pre-stored inside the product file. If you want to update the product, you have to download it from our website and perform the update manually.

If you want to receive automatic updates, you have to purchase the product directly from the original developer.

No, the original developer does not provide support for products purchased from ePurchaseBD.

We only offer basic help with installation and product updates. For advanced customization or premium support, you would need to purchase directly from the original developer.

Yes, you can submit your request and we are pleased to update for you as soon as possible. As long as the product comes under GPL license, we'll try our best to add it ASAP.

Please contact us with your product request or update request, and we'll do our best to accommodate it.

As many as you like! The plugins and themes are GPL licensed, so you can use them as often as you like on as many sites as you want. There are no restrictions on the number of installations.

If you see this error while installing a theme/plugin on your WordPress website, then YOU HAVE TO EXTRACT THE ZIP FILE.

Sometimes we have to put multiple files and folders inside one file, so we put them inside one zip file. Just extract the zip file, find the theme installable zip file (usually named as themename.zip), and install it.

Installing a plugin in the theme section or a theme in the plugin section will also cause this error.

Note: The installable file extension for WordPress is ZIP. You'll get the theme.zip file inside the main zip file or inside a theme folder. If you still face any issues, feel free to contact us.

Step 1: Buy the product and download the zip file.

Note: Some zip files need to be extracted before uploading.

If you are performing an update, install the latest theme/plugin, and WordPress will automatically replace the older version with the newer version. All your settings and customizations will remain the same.

Step 2: Go to "Appearance > Themes" if it's a theme OR go to the "Plugins" section if it's a plugin through your WordPress dashboard.

Step 3: Click on "Add New" button (It's the same for themes and plugins section)

Step 4: Click on "Upload Theme" or you'll see "Upload Plugin" in the plugin section

Step 5: Click on "Choose file" and select the ZIP file of that theme/plugin

Step 6: Hit "Install now"

Step 7: It'll take a few seconds to install your WordPress product

Step 8: Once it's done, click "Activate," and your WordPress product will be installed successfully.

Step 1: Download your kit file and do not unzip it.

Step 2: In WordPress, go to Settings > Permalinks and ensure Post Name is selected, then Save

Step 3: Go to Appearance > Themes > Add New and ensure Hello Elementor is installed and activated.

Step 4: The theme activation will prompt you to install and activate the Elementor Page Builder plugin if it is not already installed. Click Install, then Activate.

Step 5: Go to Elementor > Settings, click the Features tab, and ensure Flexbox Container has a green icon (if not, set it to Active).

Step 6: Go to Plugins > Add New and search for "Envato" and Install and Activate the Envato Elements – Photos & Elementor Templates plugin

Note: If your Kit requires Elementor Pro, you must install it before continuing.

Step 7: Go to Elements > Installed Kits and click Upload Template Kit ZIP File. Your templates should appear.

Step 8: Check for the orange banner at the top of the screen and click Install Requirements to load the kit addons and settings.

That's it, and you're ready to begin building your site!

Please make sure you're logged in with the same email ID you used to purchase the membership. Once logged in, all products will appear at zero price or be available for download. Simply add them to your cart, proceed to checkout, and you'll be able to download any product instantly.

We accept multiple payment methods to make your purchase convenient:

• Credit/Debit Cards (Visa, Mastercard, etc.)
• PayPal
• bKash (for Bangladesh customers)
• Nagad (for Bangladesh customers)
• Cryptocurrency (Bitcoin, etc.)

Yes, it is 100% legal! The GPL license explicitly allows redistribution of software. When you purchase GPL products from us, you're exercising your rights under the GPL license.

We operate in full compliance with GPL licensing terms. Learn more on our Copyright & GPL License Policy page.

Yes! We offer customer support for:

• Account and billing questions
• Download and installation assistance
• Product update help
• General inquiries

You can reach us via our contact form or create a support ticket from your dashboard.